We strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied for any reason, we are here to help. Please read our refund policy carefully.

Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

– The item must be in its original condition, unused, and in the original packaging.
– The request for a refund must be made within 30 days of receiving your order.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team at info@oceldesign.com to inform us of your intention to return the item. Please include your order number and the reason for the return.
2. Once your request is approved, you will receive instructions on how to return your item.

Return Shipping

– The cost of return shipping is the responsibility of the customer.
– Customers must arrange for the shipping of the returned items themselves.

Refund Process

– Upon receiving the returned item and verifying its condition, we will process your refund.
– You will receive a full refund of the amount you paid, excluding any shipping fees, within 7-10 business days after we receive the item.

Damaged Items

If an item arrives damaged, please contact us immediately at info@oceldesign.com. We will work with you to make it right, whether that means issuing a refund or sending a replacement.

Return Addresses

For returns, please send your items to the following addresses based on your location:

For customers in the Netherlands:

Gasthuisstraat 12,  5961 GB, Horst Netherlands

For customers in Germany:

Wallstraße 9, 41334 Nettetal, Germany

Exceptions

Please note that certain items may be non-refundable, including:

• Items that have been used or damaged.
• Sale items or gift cards.

Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us via our contact page, We are here to assist you!