Frequently Asked Questions
All our home decor items are crafted from PLA (Polylactic Acid), a sustainable bioplastic derived from renewable plant sources such as corn, sugarcane, and cassava. This eco-friendly material not only ensures durability but also contributes to a lower environmental impact.
Yes, we ship our products from the Netherlands and Germany to customers worldwide. Shipping costs will be calculated at checkout based on your location.
Once your order is placed, it typically takes 1-3 business days to print and process. Delivery times vary depending on your location and the shipping method selected, but typically we see the following delivery times:
- 1 Day to the Netherlands
- 1-2 Days to Germany
- 2 Days to Belgium
- 2-4 Days to France
- 3-8 Days to the rest of Europe
- 5-8 Days to the United States of America
- 7+ days to the rest of the world
You will receive a confirmation email with tracking information once your order has shipped.
Absolutely! After your order is dispatched, you will receive an email containing a tracking number. You can use this number to monitor your shipment’s progress on our website or through the courier’s tracking system.
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt. Please refer to our Return Policy section on the website for detailed instructions on how to initiate a return or exchange.
If you need to cancel your order, please contact our customer support team as soon as possible. If your order has already been shipped, cancellation is not possible.
Yes! We specialize in custom designs tailored to your specific needs. Whether you want to modify an existing product or create something entirely unique, our team is here to help bring your vision to life. Please reach out to us for more information on custom orders.
If you have any further questions or need assistance, feel free to contact us through our website’s contact page. Our customer service team is here to help and typically responds within 24 hours during business days.
To maintain the quality of your PLA products, avoid exposing them to extreme heat or direct sunlight for prolonged periods, as this may cause warping. Clean them gently with a damp cloth and mild soap if necessary.
If you need to change your shipping address, please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. However, once an order is shipped, we cannot change the address.
